General FAQ
Find answers to common questions about our jewellery, ordering, pricing, sizing, delivery, certification, returns, and customer support.
1. What types of jewellery do you offer?
We offer a wide range of jewellery, including rings, earrings, pendants, necklaces, bracelets, bangles, and other jewellery designs.
2. How can I place an order?
You can browse our jewellery collection, select your preferred product and available options, and proceed with the ordering process. If you need assistance, you can also contact our team directly.
3. Can I customise a jewellery piece?
Yes. Selected jewellery can be customised based on available options such as design, metal, size, diamond or gemstone, and other specifications.
4. What metals are available?
We offer jewellery in different gold options and colours, depending on the design and product. Available options will be shown for the respective jewellery piece.
5. Can I choose the diamond or gemstone?
For applicable products, diamond and gemstone options can be selected according to the available specifications. Our team can also assist you in understanding the available options.
6. How do I know my ring size?
You can use our recommended ring-sizing method or contact our team for assistance in determining the appropriate ring size before placing your order.
7. Can I request a different jewellery size?
Yes, size options may be available depending on the jewellery design. Please check the product details or contact our team before placing your order.
8. How do I know the price of a jewellery item?
The price is displayed on the respective product page and may vary based on factors such as metal, diamond or gemstone specifications, size, and available customisation options.
9. Do jewellery prices change?
Yes. Jewellery prices may change depending on changes in metal, diamond, gemstone, and other material costs. The applicable price will be shown at the time of purchase.
10. Do you provide jewellery certification?
Certification availability depends on the product and applicable specifications. Please check the product details or contact our team for information about certification requirements.
11. How long does delivery take?
Delivery time depends on the product, availability, order requirements, and delivery location. The applicable delivery timeline will be communicated during the ordering process.
12. Do you deliver across India?
Delivery availability depends on the location. Please provide your delivery details during the order process or contact our team to confirm delivery availability for your location.
13. Can I track my order?
Yes. Once your order has been dispatched, applicable tracking details will be shared so you can follow the delivery status of your order.
14. Can I cancel my order?
Order cancellation depends on the order status and whether processing or production has already started. If you need to cancel an order, please contact our team as soon as possible.
15. Can I return or exchange my jewellery?
Return and exchange eligibility depends on the product and applicable order conditions. Please refer to our return and exchange policy or contact our team for assistance.
16. How should I take care of my jewellery?
Store your jewellery separately in a clean and dry place. Avoid unnecessary exposure to harsh chemicals, perfumes, and impact. Regular professional cleaning can also help maintain the appearance of your jewellery.
17. Can I contact you before placing an order?
Yes. If you need help choosing a product, understanding jewellery specifications, checking availability, or discussing your requirements, you can contact our team before placing your order.
18. How can I contact Lay Diamonds?
You can contact our team through the contact page, email, phone, or other communication channels available on our website. Our team will be happy to assist you with your jewellery-related questions.
