Terms & conditions
These terms govern your use of the Lay Diamonds website, mobile experience, and the purchase of ready-made and custom jewellery.
1. Who we are
The website and services are operated by Lay Diamonds (“we”, “us”, “our”). By browsing, creating an account, placing an order, or using our bespoke design services, you agree to these terms and our Privacy Policy.
2. Eligibility & account
You must be legally able to enter contracts in India. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at laydiamondscare@gmail.com if you suspect unauthorised access.
3. Product information
We aim to describe metals, diamonds, weights, and certifications accurately. Images may be enlarged for detail; colours may vary by display. Where a third-party certificate applies, details on the certificate prevail. We may correct typographical or manifest errors and may cancel or adjust an order if a price was listed incorrectly, with a full refund of any amount paid.
4. Orders, acceptance & payment
An order is an offer to purchase. We may accept or decline orders (for example due to stock, verification, or fraud checks). Risk and title pass as set out at delivery in our Shipping Policy. Payments are processed through secure payment partners; we do not store full card numbers on our servers.
5. “Make My Jewellery” & custom work
Custom and made-to-order pieces are produced to your specifications. Once production has started after your confirmation, such orders typically cannot be cancelled, returned for refund, or exchanged except where required by law or at our sole discretion for defects covered under warranty. We warrant authenticity of materials and workmanship according to the agreed specification.
6. Promotions & pricing
Promotional codes, offers, and gold or diamond rates may change with market conditions. Unless stated otherwise, offers cannot be combined and may be withdrawn without notice.
7. Use of the website
You agree not to misuse the site (including scraping, hacking, transmitting malware, or attempting to circumvent security). We may suspend access where we reasonably believe terms are breached.
8. Intellectual property
Designs, photography, logos, text, and software on this site are owned by Lay Diamonds or our licensors. You may not copy, reproduce, or exploit them for commercial use without written permission.
9. Limitation of liability
To the fullest extent permitted by applicable law, Lay Diamonds is not liable for indirect, incidental, or consequential loss (including loss of profit or data) arising from use of the site or products, except where such exclusion is not allowed by law. Our total liability for any claim relating to a given order is generally limited to the amount you paid for that order, except for liability that cannot be limited by law.
10. Force majeure
We are not liable for delay or failure caused by events outside our reasonable control (including natural disasters, war, strikes, supply chain disruption, or carrier failure).
11. Governing law & disputes
These terms are governed by the laws of India. Courts at Kerala shall have exclusive jurisdiction, subject to any mandatory consumer protections where you reside.
12. Changes
We may update these terms from time to time. The “Effective” date at the top will change; continued use after posting constitutes acceptance of the revised terms where permitted by law.
